Use our Alternative Dispute Resolution Service
Motor Codes offers free conciliation if you have a complaint relating to your new car warranty, service and repair or a vehicle warranty product.
Please note we can only offer our dispute resolution service for customers of businesses that our subscribed to our CTSI-approved Codes of Practice, you can find more information about our Codes and how we can help here.
Submit a Dispute
If you have a general enquiry that is not related to an issue, case or dispute please complete our enquiry form. Alternatively if you cannot find the information you are looking for please try the following:
- If you’re a consumer and need advice you can call 0843 910 9000* (option 1); lines are open between 9am to 5pm Monday to Friday excluding bank holidays. *Calls cost 7p per minute plus your phone provider’s access charge
- You can find advice and responses to our most frequently asked questions from the “Advice” tabs which can be accessed from within the menu above or here: New Cars; Service & Repair; Vehicle Warranties
Please allow between 7 – 10 working days for a response excluding bank holidays.
If you would prefer to contact us by post, our registered address is:
71 Great Peter Street,