Submit a Dispute

Use our Alternative Dispute Resolution Service

Motor Codes offers free conciliation if you have a complaint relating to your new car warranty, service and repair or a vehicle warranty product.

Please note we can only offer our dispute resolution service for customers of businesses that our subscribed to our CTSI-approved Codes of Practice, you can find more information about our Codes and how we can help here.

Before submitting a dispute please check that the business you have an unresolved dispute with is a subscriber. You can check if they subscriber to one of our codes of practice using the following links: Garages, Car Manufacturers, Vehicle Warranty Providers,  more details about our terms of use can be found here.

Submit a Dispute

You can submit a dispute  to Motor Codes by completing our Consumer Enquiry Form here you can also find a printable PDF version here.

General Enquiries

If you have a general enquiry that is not related to an issue, case or dispute please complete our enquiry form. Alternatively if you cannot find the information you are looking for please try the following:

  • If you’re a consumer and need advice you can call 0843 910 9000* (option 1); lines are open between 9am to 5pm Monday to Friday excluding bank holidays. *Calls cost 7p per minute plus your phone provider’s access charge
  • You can find advice and responses to our most frequently asked questions from the “Advice” tabs which can be accessed from within the menu above or here: New Cars; Service & Repair; Vehicle Warranties

Please allow between 7 – 10 working days for a response excluding bank holidays.

Postal Enquiries

If you would prefer to contact us by post, our registered address is:

Motor Codes
71 Great Peter Street,
London,
SW1P 2BN,
United Kingdom

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CTSI Approved Code

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Motor Codes is a member of the Chartered Trading Standards Institute approved consumer code.

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Call us

Call if you're a consumer and wish to submit an enquiry or if you need more info.

0843 910 9000

Calls cost 7p per minute plus your phone provider’s access charge

Email us

Please allow between 7-10 working days for a response to any written enquiries.

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