The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
By subscribing to the Code, a garage is demonstrating its commitment to operate as a responsible business and deliver high levels of customer satisfaction.
In November 2011, the Service and Repair Code was awarded full Office of Fair Trading approval and now operates as a Chartered Trading Standards Institute approved code, giving you the confidence that, with a Motor Codes garage, you can be sure to receive professional, reliable service.
The Code covers:
- Independent garages
- All servicing and repair work
- Franchised dealers/manufacturers
What the Code means to you…
- Honest and fair services
- Work completed as agreed
- Competent and conscientious staff
- Open and transparent pricing
- Invoices that match quoted prices
What do I do if I have a problem with my garage?
You should always liaise with the garage in the first instance to allow them the opportunity to resolve your complaint.
If you have exhausted the garages complaint process and you need further advice you can contact our Advice team on 020 7344 1651 (option 1); lines are open between 9am to 5pm Monday to Friday excluding bank holidays.
Alternatively you can find answers to the most frequently asked questions through our Service and Repair Code online advice page or you can submit your enquiry online and one of our team will assist you.
What is the Brief Guide?
The Brief Guide is a leaflet companion to the Code. It contains basic information on the Code, our advice and, conciliation and arbitration service and also provides a pre-contractual information check list and the Consumer Survey.
What is the Consumer Survey?
The Consumer Survey is included as part of the Brief Guide and can be completed and returned to Motor Codes. The feedback received via the Consumer Survey provides us with information on each subscriber’s performance and is a further tool to help gauge a overall performance and compliance with the Code. The Survey can also be completed online, via this website.
Where can I get a copy of the Code?
Copies of the Code are available for you to view at subscribing garages and you can view or download a copy below.
How do I get a copy of the Brief Guide?
Copies of the Brief Guide are available for you to view and take from the reception area of every subscribing garage. You can also view or download the Brief Guide below.