New Car Code

The Motor Industry Code of Practice for New Cars was the first code of practice in any industry to gain ‘full approval’ under the Consumer Codes Approval Scheme. The Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases. The Code covers the manufacturers obligations to you through advertising, warranties, availability of replacement parts and complaints handling. With all volume vehicle manufacturers on the UK market subscribing to the Code, its terms apply to over 99% of all cars sold each year.

The Code covers:

  • New Cars under manufacturers warranty
  • Spare parts availability
  • The terms of the manufacturers warranty

What the Code means to you…

  • Honest and fair promotion
  • Warranties written in clear English
  • Competent and conscientious staff
  • Peace of mind warranty cover
  • Spare parts availability

What can I do if I have a problem with my new car?

You should always liaise with the dealership or seller of your vehicle in the first instance. If you complaint remains unresolved then you can contact the manufacturer to follow its complaint process. If you have exhausted the complaint process you need further advice you can contact our Advice team on 0843 910 9000*; lines are open between 9am to 5pm Monday to Friday excluding bank holidays. *Calls cost 7p per minute plus your phone provider’s access charge.

Alternatively you can find answers to the most frequently asked questions through our New Car Code online advice page or you can submit your enquiry online and one of our team will assist you.

New Car Code Customer Satisfaction Survey

Motor Codes collects information about the purchase of new cars in its New Car Satisfaction Survey. Please help us and car manufacturers keep a record of UK car owner satisfaction.

Take the survey


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CTSI Approved Code

We are approved...

Motor Codes is a member of the Chartered Trading Standards Institute approved consumer code.

Need advice?

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Call if you're a consumer and wish to submit an enquiry or if you need more info.

0843 910 9000

Calls cost 7p per minute plus your phone provider’s access charge

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Please allow between 7-10 working days for a response to any written enquiries.

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