UK adopts Alternative Dispute Resolution legislation

On July 9th 2015 Alternative Dispute Resolution legislation was implemented in the UK. ADR offers a quicker and less costly alternative to potential legal action for consumers and businesses.

Motor Codes is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

National satisfaction

would-recommendOverall satisfaction
135,000+ Surveyed
overall-satisfactionWould recommend
2014 Report

Featured Garages

About the Code

Devised to help all motorists

Motor Codes was set up by the motor industry to act as the self-regulatory body for the automotive sector and is a wholly-owned subsidiary of The Society of Motor Manufacturers and Traders Ltd (SMMT).

Motor Codes is responsible for operating three Codes of Practice:

Introducing Motor Codes



CTSI Approved Code

We are approved...

Motor Codes is a member of the Chartered Trading Standards Institute approved consumer code.

Need advice?

Call us

Call if you're a consumer and wish to submit an enquiry or if you need more info.

0843 910 9000

Calls cost 7p per minute plus your phone provider’s access charge

Email us

Please allow between 7-10 working days for a response to any written enquiries.

Email us